Know what to say before you dial.
The call you make this week counts more than the one you make next month. Add your details once and they fill into every script. Copy it, print it, or keep it open while you talk.
Pick a script and make it yours
Your details stay on this device and fill in wherever a script needs them.
Your details
They fill into every script. Saved only on this device.
First call to your servicer
You have fallen behind, or know you are about to, and want to learn your options.
- 01
Hi, my name is [your name]. I'm calling about loan number [your loan number] for the property at [your property address].
- 02
Before we start, can I get your name and an ID or reference number for this call?
- 03
I'm having a hardship and I'm behind, or about to be behind, on my payments. I want to keep talking with [your servicer] and find a solution.
- 04
What loss-mitigation options might I qualify for? I'd like to be reviewed for all of them, including a repayment plan, forbearance, and a loan modification.
- 05
Has my loan been referred to foreclosure? Is a sale date set? If so, what is the date?
- 06
Please send me a loss-mitigation application and tell me the best way to return it, whether that's upload, fax, or mail.
- 07
Can you give me a direct number or a single point of contact for my file?
- 08
Thank you. I'm writing down today's date, your name, and the reference number.
Have ready
0/5Write down every call
A record of who you spoke with, when, and what they promised can matter later. Entries stay on this device.
0 calls logged
No calls logged yet. Every call gets a name, date, and reference number.
Talk to a person
Rather have someone on your side for the call?
Call us first, today if you can. We'll help you get ready and tell you what to ask for while there's still time to act on the answer.
Call (555) 010-2468Mon–Sat, 8 a.m.–8 p.m. ET